Remote/Distant Therapy

Cancellation Policy

Booking and Payment Policy – Fortune Frequencies 1. Booking Your Session Online Bookings: Full payment is required at the time of booking to secure your session. Payment can be made via credit or debit card. Payments for online bookings are non-refundable but can be credited if rescheduled (see Rescheduling Policy). In-Person Payments: Payment is due at the time of the session and can be made via cash or credit/debit card (EFTPOS). 2. Payment Policy Online Bookings: Full payment is required upfront to confirm your session. Payments are non-refundable, but you can reschedule with a credit issued for the session fee if rescheduled at least 24 hours before your appointment. In-Person Payments: Payment is made at the time of the session. We accept cash or credit/debit card. Refunds No Refunds for Online Bookings: Online bookings are non-refundable but may be rescheduled with adequate notice. Rescheduling: If you need to reschedule, a credit will be issued for the session, valid for future bookings. Late Cancellations: Cancellations made within 24 hours of your appointment incur a 50% cancellation fee. No-show appointments will forfeit the full session fee. 3. Client Responsibility Health Disclosure: Accurate health information must be provided to ensure safe and effective therapy. Please arrive on time for your session. Late arrivals may result in a shortened session to avoid disruption to other appointments. Remote sessions must be attended in a safe, quiet, and distraction-free environment. They are not to be conducted while driving, operating machinery, exercising, or engaging in any activity that requires your full attention or physical movement. It is your responsibility to ensure that you are in a calm, private space where you can be fully present and relaxed during the session. 4. Privacy and Data Protection Please refer to our Privacy Policy 5. Right to Refuse Service Fortune Frequencies reserves the right to refuse service to any client if we believe that the session may not be beneficial, or if the client behaves disruptively or unsafely. 6. Consumer Guarantees under Australian Consumer Law Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL), including your right to a remedy if services are not provided with due care, skill, or as described. 7.. Contact Details fortunefrequencies8@gmail.com

Contact Details