Privacy Policy – Fortune Frequencies

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At Fortune Frequencies, we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Consumer Law (ACL).

This policy outlines the types of personal information we collect, how we use it, and how we protect it. By accessing or using our services, you consent to the collection and use of your information as outlined in this policy.

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1. Information We Collect

We may collect the following types of personal information from you:

• Personal identification information: Name, email address, phone number

• Health-related information: Medical history, injuries, or any physical or emotional conditions that may affect the therapy you receive

• Booking and payment information: Appointment history, payment details, and communication related to your bookings

 

2. How We Use Your Information

We collect personal information to:

• Provide and tailor our Tuning Fork Therapy sessions to suit your needs.

• Manage bookings, payments, and communications regarding your sessions.

• Comply with legal obligations (e.g., insurance, record-keeping requirements).

• Follow up on your therapy progress and provide necessary support.

We do not use your personal information for marketing or any other purpose without your explicit consent.

 

3. How We Store and Protect Your Information

Your personal information is stored securely and is only accessible to those within our team who need it for the purposes described in this policy. We take all reasonable steps to protect your data from misuse, loss, unauthorized access, or disclosure.

We may store your personal information electronically (on secured servers) or physically (in a locked filing cabinet), and we implement appropriate technical and organizational measures to maintain security.

 

4. Disclosure of Your Information

We do not sell, share, or rent your personal information to third parties. However, your information may be disclosed to third parties in the following circumstances:

• With your consent: We may share your information with third parties (e.g., healthcare professionals) if you have consented.

• To service providers: We may disclose information to third-party providers who help us manage bookings, payments, or other services related to your therapy, as long as they comply with privacy and data protection standards.

• If required by law: We may disclose personal information if we are legally required to do so, for example, in response to a subpoena or regulatory request.

We ensure that any third parties we engage are bound by privacy obligations to protect your personal data.

 

5. Your Rights to Access and Correct Your Information

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you. You can request a copy of your information by contacting us using the details below.

• Request correction of any inaccurate, incomplete, or out-of-date information. If you believe any of your personal details are incorrect, you can ask us to correct them.

We will respond to your request within a reasonable time and in accordance with the legal requirements.

 

6. Third-Party Providers

We may use third-party service providers to help us run our business, including for:

• Payment processing

• Email communications and reminders

• Data storage

These third parties will only have access to the personal data necessary for the task they perform, and they are required to maintain the confidentiality and security of your data.

 

7. How to Make a Privacy Complaint

If you have any concerns or complaints about how we handle your personal information, please contact us directly at the details below. We take your concerns seriously and will address them promptly.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information, you can visit their website at www.oaic.gov.au.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business practices, or the way we collect, use, or store personal information. Any changes will be posted on this page, and we will notify you if any significant changes are made.

It is your responsibility to review this Privacy Policy regularly for updates.

 

9. Contact Us

If you have any questions about this Privacy Policy or if you wish to exercise your rights under the Privacy Act 1988 (Cth), please contact us:

Fortune Frequencies
fortunefrequencies@proton.me

www.fortunefrequencies.com